Customer Service At Apple, Inc. - 966 Words

BSC and Customer Service Perspective The balanced Scorecard, BSC has been instrumental in driving the performance of organizations thereby transforming the strategic objectives into a set of performance measures as noted by Kaplan and Norton (2005). As such, Apple, Inc. designs and designs technology and electronics to suit consumer needs and meet shareholder objectives that has led to the success of the company and cemented it as a market leader in the industry. The Customer Service Perspective Customer service involves the willingness and ability of an organization to cater for the wants and needs of its customers. However, customer service can lead to a positive or negative perception depending on the contact created by the two parties. Therefore, successful organizations strive to create customer service that adds to its value and is in line with the organizational mission and vision. As such, the customer service at Apple, Inc. aims at setting clear standards on both staff and customers to provide excellent service. Key to this objective is effective communication between the service providers and customers, especially in the Apple retail shops. As a result, the information gathered from customer feedbacks is used to measure Apple’s performance and thus assist in improving the services and product offerings and thus increase the required resources. According to Apple’s mission, vision, and strategy, the company derives its customer service perspective based on theShow MoreRelatedApple Inc. : An American Multinational Technology Company1213 Words   |  5 PagesApple Inc. Apple Inc. is an American multinational technology company that designs, develops, and sells consumer electronics, computer software, and online services. Apple Computer Inc. was founded by Steve Jobs, Steve Wozniak, and Ronald Wayne in 1976 and was renamed Apple Inc. in 1977. Apple Inc.’s has a loyal customer base because of their wide variety of products that are available to their customers. Apple Inc. constantly has to maintain commands among tech-savvy users at the high end ofRead MoreApple Computer, Inc Case Study 141554 Words   |  7 PagesApple Computer, Inc case study 14 Apple has created a unique and powerful reputation and product line that continues to be innovative and fresh to the consumer for the last 30 plus years. Apple has continued to be an industry leader for hardware and in the recent years faces the extremely fast-paced market of media and software products including the global marketplace. SWOT ANALYSIS Strengths: * Having alliances with other strong and popular businesses is a major plus point for Apple ComputerRead MorePorters Five Forces On Apple Inc.1499 Words   |  6 Pagesthe strategy of Apple Inc. within the Information Technology industry (Porter, 2002). In order to emphasize the position of Apple Inc., within the IT industry, Porter’s Five Forces affect the organization through the five distinct channels: supplier; customer; substitute product or services, peers within the industry, and new entrants (ValueWalk Staff, 2012). The table below summarizes Porter’s Five Forces on Apple Inc. Table 1: Summarized analysis of Porter’s Five Forces on Apple. Source: ValueWalkRead MoreProduct Pricing and Channels Paper1619 Words   |  7 Pagesfeatures of your product or service including how it solves the needs of your target market: The Apple Watch II features a sapphire crystal screen, increased water resistance, and kinetic battery technology. The use of a sapphire crystal screen isn’t considered that technology advanced, however, its crystal-clear transparency and hardness, second to a diamond, makes it an ideal product for display screens. This will help against scratches or possible cracking. The Apple Watch II will also have anRead MoreThe Value Chain Analysis : Apple Inc.1398 Words   |  6 Pagesspecific industry performs in order to deliver a valuable product or service for the market† (Michael E, 1985). Having a value chain is very important for companies nowadays because value chain analysis can assist companies in becoming more competitive in the intense market. Globalization decreases the time and cost between companies in different countries. It also provides convenience for companies and customers. If Chinese customers took an order on Amazon.com, they might receive the goods in lessRead Morenone Essay1361 Words   |  6 Pagesimportance. In the marketing mix the customer is the most important piece of the marketing strategy however it is not included because all the components are aimed toward the target. A company that I think would represent for a good marketing mix is Apple. They are about pleasing their customers and making sure that they are aware of the products that they have to offer. Prices are adjusted to make sure that things are affordable and sometimes to bring in new customers. Surveys are completed at timesRead MoreApple, Inc. : An American International Corporation Essay718 Words   |  3 PagesApple, Inc. is an American international corporation. Their head office is located in Cupertino, California. The company create, build, and market customer electronics, computer software, online services and personal computers. The purpose of Apple, Inc. is to uphold and endure their quality. The company and the current market circumstances in which Apple, Inc. manages change swiftly and these variations have dictated rapid fluctuations in management. (Successful Companies, 2016). There most successfulRead MoreWeek Three Individual Paper: Organizational Impact Paper705 Words   |  3 Pagesbusinesses the competitive advantage the company will need to be profitable in the market. Innovation impacts the strategy, process, products and services that a company has to offer. Three organizations that have greatly used innovation are Discover Financial Services, Apple Inc, and McDonalds. Discover Financial Services Discover Financial Services or better known as Discover Card has been the innovation force in the credit card industry. Discovers innovative business plan has not onlyRead MoreMultinational Technology Company : Apple Inc.1018 Words   |  5 PagesArticle Summary As we all know Apple is one of the best and well-known multinational technology company that sells millions of its products worldwide. It’s best known for its computer hardware, computer software, consumer electronics and digital distribution. That to be said when China comes to play a big role in the company this year. As it attacks Apple by its â€Å"Great Firewall†. A U.S internet security company named â€Å"Palo Alto Networks† found the problem that a software called Xcode â€Å"toolkit† thatRead MoreWhat Is Research To Address Problems And Issues1041 Words   |  5 Pageswill be reached. Apple Inc. Apple Inc. is a very interesting and large company that mainly focuses on designing, manufacturing, and marketing of media and mobile communication devices and personal computers. The company also sells a wide range of related software, networking solutions, peripherals, services, and third-party applications and digital content (Apple Inc, 2014). Accordingly, the company offers its target market with a wide range of services and products such as Apple TV, iPod, Mac, iPad

Leadership Style What Type Of Leader Are You - 962 Words

Leadership Style: What Type of Leader Are You? By Michael T Nicholas | Submitted On February 02, 2011 Recommend Article Article Comments Print Article Share this article on Facebook Share this article on Twitter Share this article on Google+ Share this article on Linkedin Share this article on StumbleUpon Share this article on Delicious Share this article on Digg Share this article on Reddit Share this article on Pinterest Expert Author Michael T Nicholas Anyone who has studied leadership knows that there are as many approaches to it as there are people. This is inevitable because, whether people realise it or not, their leadership style is a direct consequence of the way their unique nature expresses itself. So how can we define a model that provides a clear development path to enable you to improve your leadership? As Ken Blanchard reminded us, The key to successful leadership today is influence, not authority. In other words, leadership works through people and culture - not the hierarchy and systems which can so limit a company s growth. That s why I believe that one of the most useful approaches to leadership development focuses on the underlying attitude that leaders have to other people, in particular, the need for influencing skills rather than attempts to control. Controlling behaviour suppresses the motivation of employees to bring their best to their organisations. By looking at the approach of leaders in relation to the balance that they adoptShow MoreRelatedDifferent Types Of Leadership Styles1330 Words   |  6 PagesWhat is Leadership? Why are there so many types of Leadership? Which one is the right one? These are all important questions people who are trying to lead ask. John Maxwell a well-known author on leadership stated simply â€Å"Leadership is influence†. There are numerous types of leadership styles, they all have their strong points about them, and depending who you are the circumstances can dictate which type of person with what type of leadership style will be successful. In this paper I will discussRead MoreLeadership Self Assessment Of The Field Of Nursing Leadership1130 Words   |  5 PagesLeadership Self-Assessment In the field of nursing leadership is critical within the units and nursing practice. However, in the healthcare feel we may find ourselves interacting with different types of leaders. Upon completion of my leadership self-assessment, I was found to be a Participative, (democratic) type leader. To understand what this means the individual must understand that there are three main types of leadership styles. There is the Authoritarian, (autocratic) leader, participativeRead MoreLeadership As A Position Of Power And Authority1499 Words   |  6 PagesLeadership in Nursing Practice What do you think of when you hear the word leadership? I think of someone who is in a position of power and is leading everyone to a better future. That could be considered a little idealistic, but it is a pleasant thought. Now we all know a leader is someone who leads people to complete sets of common goals and tasks. Leaders are everywhere. They are doing everyday things and seeing everyday people, but they are leaders in their profession, and that includes nursingRead MoreDifferent Styles Of Leadership And Its Impact On The Sailor s And Missions That We Lead910 Words   |  4 Pagesdifferent styles of leadership and if we are to stick to just one type of style it could have a negative impact on the Sailor’s and missions that we lead. As leaders we need to be aware of our personnel and make sure that we are using the right type of leadership and that we do not become complacent in our style of leadership. In this paper we will look at three types of leadership, Situation al Leadership, Transformational Leadership, and Transactional Leadership. Situational Leadership SituationalRead MoreLeadership Is Not A One Side Approach1392 Words   |  6 PagesLeadership is not a one side approach. One will be able to guide its team for challenging situations when the different leadership style are known. There are three known leadership styles that can be used to become more effective leader: autocratic leaders, democratic leaders, lalssez-faire leaders. However, one’s personal approach can be a blend to these, depending on one’s preferences, the needs of your people and the present situation. Also when the leadership framework is understood, one canRead MoreEssay on Ldr 531 My Leadership Style1411 Words   |  6 PagesMy Leadership style Osamede Tony Igodan LDR/531 February 24, 2012 Suzanne Dunham My Leadership style Leaders are some of the most influential individuals in any society. They have the ability to influence those around them with various leadership styles including coercive, authoritative, affiliative, democratic, pacesetting, and coaching. Effective leaders consistently adapt to the environment around them to either enhance or correctRead MoreLeadership Styles Of Team Leadership959 Words   |  4 Pagesthat you are having problems with your team embracing the FISH! philosophy, and that there is a lack of employee engagement from your directors in charge of the various departments at DPU. I have done some research on leadership in regards to different approaches to team leadership. I wanted to share with you what I discovered. I researched three different styles of team leadership to be able to provide you with a sufficient amount of background to be confident in my recommendation for you. LeadershipRead MoreManagement Styles in the Workplace Essay1266 Words   |  6 Pages Management Styles in the Workplace Purpose Statement: My purpose today is to inform you on four different management styles in the workplace. Thesis Statement: It is important for managers to understand their management style when certain situations arise in the work place, by knowing your management style you will become a better leader. Introduction: Have you ever been told, â€Å"Do it this way or don’t do it at all?† if so do you know what type of leadership or management style this. Well todayRead MoreLeadership Vs. Situational Leadership1530 Words   |  7 PagesLeadership is seen as a process where a person influences others in doing a specific task. When a leader want to motivate or influences his employees or assist them in their career development, they need to understand which type of leadership style they should use, which can be challenging. According to Ken Blanchard, leadership is â€Å"the pattern of behaviors you use when you are trying to influence the behavior of others as perceived by them†. There are various types of leadership models which canRead MoreLeadership Styles And Its Impact On Society1323 Words   |  6 Pages Leaders in society are changing the way that lead corporation and organization due to the inventions brought on by technology. Leadership styles have reshaped in the last several years in order to keep up with the latest trends. Years ago there was only one style of leadership that shaped America. It was Authoritarian. In order to understand how leadership styles have changed, all leadership’s styles must first be explained. Styles of Leadership- Authoritarian, Democratic, and Laissez-Faire

Management, Personal and Study Skills Free Essays

In this section of my assessment for the Study Skills assignment, I will be producing a report, which will outline the contribution that I made within my group in our presentation on ‘Northern Ireland’. The presentation was conducted by a small group from the Business and Management Studies class in Lancaster. The group consisted of five individuals, namely Chris Gallagher, Peter Stephenson, David Long, Arif Patel and myself. We will write a custom essay sample on Management, Personal and Study Skills or any similar topic only for you Order Now The purpose of the presentation was to inform the audience of the main aims and objectives of the assignment, and educate the audience of the main findings of the written report and country analysis. Furthermore, the group believed that it would be beneficial to enlighten the audience of the conclusions and recommendations that we had made which related to the findings. Within the group, I contributed a great deal in the planning and writing up of the assignment. Our group communicated amongst itself both efficiently and effectively. Although we gathered on only the one occasion outside academic hours, this was extremely constructive as we were able to discuss and arrange the nine distinct sections of the presentation. The reason we were unable to meet up more often is due to the fact that I did not have any contact numbers for the people in my group. This is because I was initially intending to work with a group from the Business and Management Studies class in Carlisle, which is where I have been studying the module. However, due to certain circumstances this was altered. Despite such impediments, the presentation was successfully completed before the deadline date to the anticipated standard. In order to bring the presentation together, we firstly completed the written section of the assessment, in which we again as a group were required to conduct a country analysis of Northern Ireland, which would cover all the aspects mentioned subsequently in this report. Accordingly, we condensed the information contained in our assignments, and utilised the most important points in order to produce an effective presentation. Whilst completing the written section of the assignment, we met up on more than one occasion to complete the assessment. As a result of the meetings, we decided to make a PowerPoint presentation of our chosen island, which was Northern Ireland and the various applicable issues. Our presentation was required to last for no longer than fifteen minutes and no less than ten minutes. Upon completion of the presentation, it was apparent that most of our presentation ran according to plan and the learning outcomes that were outlined before the presentation had been met. During the group discussions, we chose to write about different aspects of Northern Ireland, namely the aims, the economic overview, the political stability and the primary export strengths. In the group, my role was to explicate the social issues in Northern Ireland. The presentation also included information on tourism, the transport infrastructure, the conclusion of our presentation and finally the recommendations we made on Northern Ireland. My role within the group of the nine sections comprised of the social issues and a point from the conclusion section in the presentation. Firstly, I decided to research the various social issues of Northern Ireland, and aimed to expand on a number of these issues. I investigated these certain aspects by using different types of research. The group decided on using OHT’s and Microsoft PowerPoint in order to communicate effectively with our audience. Therefore, the research, which I collected on the social issues of Northern Ireland, which was my role in the presentation, was put on both OHT’s and Microsoft PowerPoint. My role in the work of the group for the presentation involved introducing the facts of the social issues of Northern Ireland and writing up on one of the four points in the conclusion, which was linked to the social issues. I explained the four main social issues to the class and why these points exist. (See Appendix 1). The remaining sections were completed by the other members my group. We all contributed to reading the conclusion and recommendations’ slides in which we alternatively talked through all the points. Firstly, Craig Gallagher talked the class through the first two slides on the aims of Northern Ireland and the economic overview of the country, whereas David Long covered the political stability and the tourism sections. Peter Stephenson covered the section on the primary export strengths, leaving the transport infrastructure to Arif Patel. These members of the group also took certain points and went into detail when discussing their sections for the presentation. At the end of our presentation, we held a plenary session in which our audience were asked if they would like to ask any questions which could be answered on the different aspects which we discussed in our presentation. This demonstrated the audience’s understanding of the information presented. The structure of our presentation included the clear use of Microsoft PowerPoint and the use of OHT’s. this enabled the group to communicate more effectively with the audience, as it allowed visual aids to correspond with the verbal communication. The whole presentation was conducted around the use of the above in order for the audience to understand thoroughly the purpose of the presentation. I believe that my group successfully informed the class on our topic of Northern Ireland which we had chosen as a group with a mutual agreement. We chose our country from the list that had been given to us. As we held a plenary session towards the end of our presentation in which the class could ask our group questions, this allowed everybody a chance to express their views. All the discussions contained correct answers by the audience, which illustrated that we had covered all the topics effectively and resourcefully. If I was to carry out this particular, or any other, presentation in the future, I would ensure that my PowerPoint document is working well because in our presentation there was a problem with the PowerPoint, due to a technical hitch. This was the only aspect of the presentation which did not go according to plan. As a result of this, we were required to read off our print outs, which we had created in case of such circumstances. Another thing that I would change in the future is to be more organised and time efficient. This is due to the fact that we had to rush to put the presentation together, as we had all worked on our different sections of the assignment individually on our own. Therefore, when we met up we were required to organise our final piece, prior to the presentation. In addition, I feel that getting to know the members of a group and building a relationship between each other is essential, as it can cause some awkwardness when you do not know all the members. However, I was fortunate, as I knew some of them from my Economics class. Even though I did not know all of the members, we worked well together as a group and did not face any issues, which would have made it difficult for us to work as a team. To conclude this report, I feel that we were very successful in informing and motivating the class on our subject. The reason for this is that the class met the objectives, which we outlined at the beginning of our presentation and the met the criteria set in order to pass this section of the assignment. How to cite Management, Personal and Study Skills, Papers

Sibling Comparison free essay sample

We were sitting at the bottom of the stairs, dressed up in the silly Christmas outfits our mom picked out for us, just waiting for the minute our grand parents would arrive so we could run up and see all of the presents we got for Christmas. It was this time that the fighting began for who would get to run up first. My older brother pulled out the â€Å"I’m the oldest I should go first,† card. My younger brother argument was that because he was the youngest so he should go first, and I was left with almost no argument. The only card I had was the â€Å"I’m the only girl, so ladies first,† but when your older brother can beat you up your argument really doesn’t matter. So, either way if we went oldest to youngest, or youngest to oldest I would still be second best, never in the lead in the sibling race of modern everyday family. The Oldest Child: The best thing about being the oldest child are they are typically the â€Å"boss† of their younger siblings, hence why the oldest ended up always going first up the stairs on Christmas mornings and spoiling the surprise for everyone else. They get the first of everything, luckily for me we were a different size in jeans so I got new jeans too, just after he would get his. They have more responsibilities, earning my parents trust with ease, as for me The down side of being the oldest is they often get put on a pedestal, and can’t get away with near as much as the siblings in their shadow. It’s too bad my older brother didn’t live up to my parent’s standards and they turned to me to over achieve. They also are relied on the most, fortunetly for my older brother he wasn’t relied on past the eighth grade. The last thing is, they typically, get annoyed by their younger siblings, as if they were only made to bother them, this was my specialty as a younger sister. The first-born children in contrast to their siblings are more likely to be responsible, ambitious, and authoritarian. This is probably because they are born into an environment of high expectations, and they usually receive a great deal of attention. They are used to being leaders, taking responsibility for others, and sometimes taking on an almost parental role. My older brother happened to be an exception to this, and made life as a middle child that much harder. The Middle Child: The middle child doesn’t have near as many pros as the youngest or the oldest child, but the best thing is you can get away with almost anything you would want. This is not always the case though. Your parents typically watch your older sibling so intently that you can pass under a radar and have freedom, until you are drug to everything your older brother is in. The middle child is often the most creative too and with careful practice can manipulate your parents, but if you have two brothers who would rather see you miserable, this may not happen. Middle children also can get advice from the older sibling and learn what not to do and avoid trouble, which typically doesn’t happen when your older brother isn’t the sharpest crayon in the box. The list of cons definitely out weighs the pros, or in my case there are only cons, in this case as middle children often feel neglected and ignored because they don’t get as much attention from their parents, I’m not too needy, but I’m just saying it would be nice if my older brother came to one of my softball games. Even though us middle children don’t get attention we are often blamed for the most. Middle children exhibit different characteristics from firstborns. They are often not as determined as firstborns, and tend to be more passive and solitary. Having to share family attention with older and younger siblings, middle children have a tendency to be more realistic, creative, and insightful. They learn from the oldest siblings mistakes, and take part in raising the younger sibling, because this give the middle child a sense of purpose. The Youngest Child: The pros of being the youngest child are great. You are normally coddled or babied, which can allow you to get your way more often. Not to mention your older siblings took the pressure off of you to be the â€Å"ideal† child. By the time you are born the parents are more likely to be tired especially if you are born into a large family, which means the rules will be less strict and your life will be easier. You have older siblings that will look out for you. They will be able to help you with your schoolwork and you learn from both of their mistakes, so typically you never get in trouble. But being the youngest child  isnt all fun and games. Your parents arent as likely to have the time and energy to devote to them that they did to the oldest child, good thing for you that you will have two older siblings to teach you everything you would need to know. The older siblings will try to intimidate you and boss you around. They will be eternally known as the baby in the family and their siblings and parents will have a hard time believing that they could ever be anything but the baby. The youngest will be the most protected, which can mean less freedom, but really it will just be lectures of staying safe. The youngest sibling will also be compared to the older siblings on a regular basis, but they did have the standards of your parents to live up to. Youngest children are often more protected than their older siblings. As a result, they are more likely to be dependent and controlling. They are often as creative as middle children, but usually more easygoing and social. . They also get a lot of mistreatment and disrespect from their siblings, because they are smaller and the older children were spoiled with attention and are upset someone is taking more of it. The youngest child usually gets the short end of the stick, as the parents think all their parenting is done by the time their youngest is thirteen, while the oldest and middle got attention all the way up until they were old enough to move out. Although, all of these roles in the family are interdependent I think it’s very clear who gets the short end of the stick (the middle child). The oldest is the first or best and gets everything they want. The middle child gets to watch the older sibling, and raise the younger sibling. The youngest child has the road paved for them, through high school anyways. This is my interpretation of the modern family with three kids.